"Just pay what you think you owe"
Man, and I thought Fido was bad! Bell Mobility has royally screwed up their billing system, and are advising customers to just pay what they think they owe. According to them, it'll be sorted out later. Sure it will... Actually, I think what Fido did to me still tops what has happened to these Bell customers.When I first got my phone, I was assigned a number. I called in the night I got it to get it changed to something more desirable. The following month, I received two bills: one for the first number, the other for the second. I gave them a call, and they said they'd clear it up, and I should just ignore it. The next month, I received two bills again. Another phone call, another assurance that they'd fix it. And, as third time's a charm, I received yet another set of dual-bills after the third month. After a third, long-winded and angry phone call, they finally seemed to have got it sorted. Or at least, I thought as much.
About two YEARS later, I get a phone call from a collection agency. It was in regards to this Fido account that never should have existed the first place! I was dumbfounded. I phone Fido, and asked to speak to the person to whom I spoke two years ago (thanks to Chris's good advice, I always write down the name, extension, and date when I speak to a customer service representative for any company with whom I hold an account). Luckily for me, "Melissa" still worked at Fido! I explained the situation, and she said she'd look into it, and get it cleared up.
A few days later, I received a phone call from Fido. They don't keep records dating back that far, so they have no evidence that this account was ever created in err. Great... Luckily, and also thanks to Chris's influence, I do keep such records. After an angry exchange with Fido's accounts receivables department (where I interrupted this asshole's speech with a "No, you listen to me!!"), a faxing of my records, a harsh letter written to the Fido complaints department, and a few phone calls with the collection agency, the issue was cleared up.
So, what is it about large companies and their complete and utter incompetence when dealing with pretty much anything? When a company screws up, it would be nice if they'd start taking some responsibility rather than assuming it's the fault of the customer. Even a simple apology would be nice!
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